Terms & Conditions

Terms and conditions

General

All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications and colours may vary slightly.

Your full order will be despatched together, unless we notify you regarding low stock. Where possible, please let us have contact telephone number and full postcode to prevent delivery delays.

A receipt/invoice will be despatched with all orders.

Delivery charges

Silk Flowers, Foliage & Sundries - Standard

United Kingdom - £5.95 (inc VAT 20%)

Northern Ireland - £11.50 (inc VAT 20%)

Scottish Islands and Highlands and the following Scottish postcodes (HS1-9, KA27, KA28, KW15-17, PA10, PA41-49, PA61-78, PH42, PH43, PH44, ZE1-3) - £15 (inc VAT 20%)

Channel Islands (up to 30kg by volume) - £12.50 (no VAT) Please be aware that import duty may be payable in the destination country. This charge will be invoiced directly to you by the carrier upon delivery. If you wish to know the amount chargeable please contact your tax authority

Republic of Ireland (up to 30kg by volume) - £15.00 (inc VAT 20%)

Europe, USA, Canada and UAE - Please add your purchases to the shopping basket and select you destination country to see the relevant charges. Volumetric weight restrictions apply. We will endeavour to pack your order in the smallest possible box to comply with these restrictions, however, should your order exceed the volumetric limit we will contact you about possible additional shipping costs before processing your order. Please be aware that if your country is outside the EU you will not be charged UK VAT but you may incur import duty in your country. This charge will be invoiced directly to you by the carrier upon delivery. If you wish to know the amount chargeable please contact your tax authority.

If your country does not appear on the 'country' drop down list we regret that we are currently unable to send our products to you. Please send us a message via our 'contacts' page and we will try and send you an individual quote.

Delivery charges - Next working day (Available for Mainland UK Only - £8.95

This service is only available for orders placed before 2pm on Monday, Tuesday, Wednesday and Thursday for delivery in England, Wales and Scottish Lowlands.

Orders placed before 2pm on Friday, for delivery in England, Wales and Scottish Lowlands, will be delivered on Monday.

Orders placed before 2pm Saturday and Sunday ,for delivery in England, Wales and Scottish Lowlands, will be delivered on Tuesday.

Please note that there will be no despatch or delivery on Bank Holidays.

AND we are unable to guarantee next day delivery to Channel Islands, Scottish Islands and Highlands and the following Scottish postcodes (HS1-9, KA27, KA28, KW15-17, PA10, PA41-49, PA61-78, PH42, PH43, PH44, ZE1-3)

PLEASE NOTE:
All parcels will be delivered by courier service and will require a signature on receipt of parcel. Please provide us with an appropriate delivery address.

Bridal Flowers

Please note we are unable to offer a next day delivery service for our bridal flowers. Our bridal flowers are handmade. Consequently, please allow up to fourteen days for delivery.

Packaging

Silk and Artificial Flowers

We are extremely conscious of environmental issues and make every attempt to recycle all packaging. If your flowers appear to be packaged in a used cardboard box then you are not mistaken. We reuse packaging whenever possible and dispose of all packaging that may not be reused at our local recycling plant. Please help us protect our environment by disposing of your packaging with care.

Bridal Flowers

We delivery all our bridal flowers in a range of elegant packaging suitable for the occasion. Buttonholes and corsages are sent in cellophane corsage boxes in appropriate sizes. Bridal bouquets and posies are beautifully packaged in black and white striped hatboxes with protective bubblewrap that make transporting your flowers between venues as secure and enjoyable as possible.

Returns Policy

Goods may be returned in "New/Unused Condition" within seven days of receipt. Customers must ensure the goods are securely packed (in the original packaging), complete with "Tags", where applicable, and are responsible for paying the relevant return carriage costs. If the goods are returned in "New/Unused Condition" a refund of the full cost will be paid through the original Credit/Debit Card system. Please note that the price you are charged for postage and packing is only a contribution to that cost, it is not the actual cost of sending your order to you.
This does not affect your statutory rights.

If the product delivered is not what you ordered, or does not correspond with its description or is damaged on delivery to you, Decoflora will, at its option, deliver to you a replacement product or refund to you the price paid and your reasonable costs of returning the products. In the case of damaged products, delivered by Carrier, you must note the nature of the damage on the carrier's consignment note. In the case of damaged products, delivered by Royal Mail you should, where possible, make a photographic record of the damage and/or return the damaged goods to Decoflora to enable a compensation claim to be made. In either case you must inform us within three days of delivery, and make any returns within seven days of delivery.

Delivery

We normally ship your order by return, but certainly within 14 days of receipt. Carriage normally takes 2 to 3 working days after dispatch.

Please note that when goods are signed for at the time of delivery you must check that:

           you receive the number of parcels that you sign for
           no parcels are damaged or missing
           any shortages or breakages MUST be notified within 24 hours of delivery, and any consequent returns made within seven days of delivery

Carriage charges on goods refused by the customer, will be charged to the customer.

Goods returned to us without our consent will be refused.

Pricing

Prices are in UK pounds sterling.

VAT

All our prices are inclusive of VAT at 20%.
VAT registration number 996 8957 15

Payment

Whilst our on-line Payment System, for Debit and Credit Card transactions, is extremely secure, we appreciate that some of our Customers would prefer to pay by Cheque. Should you wish to pay by cheque please select the pro-forma option at the checkout or write or email us with your requirements, calculate the full order value - don`t forget the relevant postage - and make your cheque payable to Decoflora Limited, print your cheque guarantee card details on the back of the cheque and submit to Decoflora, Units 6-8 Solway Road, Clay Flatts, Workington, Cumbria CA14 3YA
If paying by cheque, goods will be dispatched once funds have cleared.

Credit Card Security

All credit card numbers are encrypted in e-commerce software and are not held in clear text on any web site.

Privacy Policy

We do not disclose purchaser`s information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Customers who place orders fully accept our trading terms.

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Terms & Conditions