Terms & Conditions

Terms and conditions
 
General
 
All descriptions and illustrations contained in this website are only intended to give a general idea of the products, specifications and colours may vary slightly.
 
Your full order will be despatched together, unless we notify you regarding low stock. Where possible, please let us have contact telephone number and full postcode to prevent delivery delays.
 
A receipt/invoice will be despatched with all orders.
 
Delivery charges
 
Silk Flowers, Foliage & Sundries - Standard
 
United Kingdom
 
· Orders up to £99.99 add £5.50
· Orders between £100.00 and £149.99 add £3.75
· Orders over £150.00 delivered free of charge
·
· Northern Ireland, Channel Islands, Scottish Islands and Highlands and the following Scottish postcodes (HS1-9, KA27, KA28, KW15-17, PA41-49, PA61-78, PH42, PH43, PH44, ZE1-3) have a flat charge of £7.50 postage, whatever the size of your order.
 
· Western European Union [excluding Southern Ireland and the Mediterranean Islands] add £20.00, whatever the size of your order.
 
. Eastern Europe add £50.00, whatever the size of your order.
 
· North & South America add £50.00, whatever the size of your order.
 
. Australasia add £50.00, whatever the size of your order.
 
Delivery charges - Next day
 
Silk Flowers, Foliage & Sundries - Standard
 
This service is only available for orders placed before 12 noon on Monday, Tuesday, Wednesday and Thursday for delivery in England, Wales and Scottish Lowlands.
 
Orders placed before 12 noon on Friday, for delivery in England, Wales and Scottish Lowlands, will be delivered on Monday.
 
Orders placed before 12 noon Saturday and Sunday ,for delivery in England, Wales and Scottish Lowlands, will be delivered on Tuesday.
 
Fascinators, Wristbands, Corsages & Buttonholes
 
. UK & Europe £5.50
. Rest of the World £5.50
 
Smaller parcels will be delivered by Royal Mail and larger orders by UK Mail or a similar carrier (which will usually require a signature on receipt of parcel).
 
Bridal Flowers
 
Please note we are unable to offer a next day delivery service for our bridal flowers. Our bridal flowers are handmade. Consequently, please allow up to seven days for delivery.
 
Packaging
 
Silk and Artificial Flowers
 
We are extremely conscious of environmental issues and make every attempt to recycle all packaging. If your flowers appear to be packaged in a used cardboard box then you are not mistaken. We reuse packaging whenever possible and dispose of all packaging that may not be reused at our local recycling plant. Please help us protect our environment by disposing of your packaging with care.
 
Bridal Flowers
 
We delivery all our bridal flowers in a range of elegant packaging suitable for the occasion. Buttonholes and corsages are sent in cellophane corsage boxes in appropriate sizes. Bridal bouquets and posies are beautifully packaged in black and white striped hatboxes with protective bubblewrap that make transporting your flowers between venues as secure and enjoyable as possible.
 
Returns Policy
 
Goods may be returned in "New/Unused Condition" within seven days of receipt. Customers must ensure the goods are securely packed (in the original packaging), complete with "Tags", where applicable, and are responsible for paying the relevant return carriage costs. If the goods are returned in "New/Unused Condition" a refund of the full cost will be paid through the original Credit/Debit Card system. Please note that the price you are charged for postage and packing is only a contribution to that cost, it is not the actual cost of sending your order to you.
This does not affect your statutory rights.
 
If the product delivered is not what you ordered, or does not correspond with its description or is damaged on delivery to you, Decoflora will, at its option, deliver to you a replacement product or refund to you the price paid and your reasonable costs of returning the products. In the case of damaged products, delivered by Carrier, you must note the nature of the damage on the carrier's consignment note. In the case of damaged products, delivered by Royal Mail you should, where possible, make a photographic record of the damage and/or return the damaged goods to Decoflora to enable a compensation claim to be made. In either case you must inform us within three days of delivery, and make any returns within seven days of delivery.
 

Delivery
 
We normally ship your order by return, but certainly within 7 days of receipt. Carriage normally takes 2 to 3 working days after dispatch.
 
Please note that when goods are signed for at the time of delivery you must check that:
 
           you receive the number of parcels that you sign for
           no parcels are damaged or missing
           any shortages or breakages MUST be notified within three days of delivery, and any consequent returns made within seven days of delivery
 
Carriage charges on goods refused by the customer, will be charged to the customer.
 
Goods returned to us without our consent will be refused.
 
Pricing
 
Prices are in UK pounds sterling.
 
Taxes
 
Our business is not VAT registered, at the moment, so no Tax is applied to our online prices.
 
Payment
 
Whilst our on-line Payment System, for Debit and Credit Card transactions, is extremely secure, we appreciate that some of our Customers would prefer to pay by Cheque. Should you wish to order off-line, please write or email us with your requirements, calculate the full order value - don`t forget the relevant postage - and make your cheque payable to Decoflora Limited, print your cheque guarantee card details on the back of the cheque and submit to Decoflora, Units 6-8 Solway Road, Clay Flatts, Workington, Cumbria CA14 3YA
If paying by cheque, goods will be dispatched once funds have cleared.
 
Credit Card Security
 
All credit card numbers are encrypted in e-commerce software and are not held in clear text on any web site.
 
Privacy Policy
 
We do not disclose purchaser`s information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
 
Customers who place orders fully accept our trading terms.
 
 

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